The first step when somebody calls me is to gather as much information as possible on the phone, and I then like to schedule a time where I can come meet you and your loved one to get to know their needs and wants. The meeting can take place at home, a rehab setting, or any place they happen to be staying at the time. I want to get to know the person and learn what they did for a living, what were their hobbies, what makes them happy and what do they need in order for them to be safe and happy (because one without the other is just not enough!). Families will often ask over the phone for a list of homes, but without me meeting your loved one, I am no better than the yellow pages!
My job is to streamline where you should be looking to save you time, to try to help you save money but more importantly to ensure that your loved one is going to be happy, healthy and safe at the most affordable wonderful home we can find.